Privacy Policy

At M19.ca, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or use our services. By using our services, you agree to the terms of this Privacy Policy.

Information Collection

  • Personal Information: We collect personal information such as your name, email address, phone number, and billing information when you register on our site, place an order, or subscribe to our newsletter.
  • Usage Data: We collect data on how our services are accessed and used. This may include information such as your computer's IP address, browser type, browser version, pages visited, time and date of your visit, and other diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Use of Information

  • To provide and maintain our services
  • To process transactions and send you related information, including purchase confirmations and invoices
  • To manage your account and provide customer support
  • To communicate with you, including responding to your comments, questions, and requests
  • To send you technical notices, updates, security alerts, and support and administrative messages
  • To monitor and analyze trends, usage, and activities in connection with our services
  • To detect, prevent, and address technical issues

Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and strict access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access – You have the right to request copies of your personal information.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Third-Party Services

We may employ third-party companies and individuals to facilitate our services, provide the services on our behalf, perform service-related services, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links to Other Sites

Our services may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].